Zippy wrote:
Oh,and Denise, I have never heard the phrase "pencil whipped a ticket" before. How about a short explaination?
Lesson For The Day: Pencil whipping a ticket is when a technician writes a long summary of what he did to repair a problem, hoping to get more time out of it than what warranty would normally pay. Case in point:
If replacing a head gasket on a Fiat 1608 TC, he would say:
R&R left and right cam covers,R&$ radiator to gain access to crankshaft bolt for removal to r&r timing belt. R&R left and right cam boxes, intake manifold and exhaust manifold. Remove head and clean old gasket material, straight edge head and block, grind mating surfaces.
An experienced warranty admin knows what replacing a head gasket entails and will pay accordingly. An inexperienced one will think it necessary to pay for every little step that was written and charge warranty twice as much as it should be.
Of course I was young and trusted the salesman so I never got anything in writing. 
I gave the manager a piece of my mind and stormed out. From that day on anytime any of my friends talked about buying a car I told them to stay away from that dealer and to get everything in writing. In retrospect that small lesson early on saved me a lot over the years. Turned out there was a small weld holding the 2 down pipes together and it broke and popped out. I pulled it off and took it to a welder and got it fixed for a few bucks. That was the first time I ever did any work on a car and it gave me the courage to try other things as they came up. And now I get EVERYTHING in writing. 
